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Refund policy

SHIPPING AND DELIVERY

When placing an order at PHARMA TGM through the online store, you must take into account the following terms and conditions:

Shipments are made through SEUR. The delivery time is from 24 to 48 hours approximately (working days) from the placing of the order.

The cost of shipping will be free, regardless of the amount or place from which the purchase is made.

Please note that orders placed on weekends, or on local and/or national holidays, will be processed from the next business day.

EXCHANGE AND REFUND

In the event that upon receiving your order, the product is defective, deteriorated or in poor condition, you have 10 calendar days from receipt to exchange it for another product in good condition or proceed with the return of the money through the same payment method used previously. Remember that your bank or credit card company may take a while to process and publish the refund.

To perform the procedure you must contact info@pharmatgm.com indicating your needs; then we will evaluate the problem and, once approved, we will send a courier to pick up your package. We’ll keep you informed throughout the process.

The item must be returned with the original packaging and labels, under the same conditions as they were sent. The shipping cost will be borne by PHARMA TGM.

NON-REFUNDABLE ITEMS
 
Articles received will not be accepted without first requesting the return through the procedure previously stipulated.
 
Nor will refunds of items on offer or made through gift cards or purchased in third establishments be accepted.


PURCHASE THROUGH THIRD PARTIES

If the product is purchased through pharmacies or other establishments, the conditions for exchange and return depend exclusively on the policies established by those establishments.